Frequently asked questions

To recover the password you need to go to pepperuko.com, click “login” and “Forgotten Password?”

Enter your email address associated with your Eathic.HK account and wait a few seconds.

You will receive an automatic message with a temporary password to login in your inbox (always also check in Spam). You can change the temporary password by going to the “Change Password” page in the settings wheel (you’ll find it in the upper right corner of the website).

For any further problem with your account you can drop an email to eathic@eathic.hk

Website: michelangelog.sg-host.com (you are here already…)

To place an order on Eathic.HK you can follow the steps below:

1. Log in or Sing up the website. You need an account to place an order;
2. Browse the website and add to the cart the products you want to buy. (Check out our rules for the discount here);
3. Once you have added all the products, press “Proceed to Checkout”;
4. Add your delivery address. Make sure your address is right and courier can find you easily (apartment number, name on door phone etc.)
5. You can use the box “Special instructions for delivery or gift message details” to insert special instructions;
6. Add a payment method (credit/debit card or PayPal);
7. You can add a promo code if you have it;
8. Press to “Continue to Payment Details”;
9. Check the summary and confirm the order.
10. Please, once you have placed the order, check in the confirmation e-mail that the delivery address is correct.

Shop in person – NO WALK-IN PLEASE!:

Unfortunately we cannot deal with walk-in sales, we are not a shop.
On the other hand you can choose to pick up your order at our offices:

• Unit 8, 15/F, Wing Fung Industrial Building,40-50 Sha Tsui Road, Tsuen Wan from 10:00 am to 6:00 pm (Monday-Friday)
• Suite C, 9/F, Grand Progress Building, No. 58-62 D’Aguilar Street, Central from 10:00 am to 6:00 pm (Monday-Friday)

It is a bit complicated for us to mange an order that has already been processed so we suggest you to place another oder and contact us to arrange for a single delivery.

You can send an email to eathic@eathic.hk stating the number of both your orders and ask to consolidate the delivery.

You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

Unfortunately, sometimes it may happen that some products are not in stock. In this case we do not add them to your invoice and do not charge you for it.

If this is the case, then the order you made for the remaining products will only be accepted when we send a further acceptance of that part of your order.

You should receive an email or a message from our customer service to alert you of any missing products or split delivery.

Since we reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

a. no sufficient stock to deliver the products you have ordered;
b. no delivery can be arranged for your area; or
c. one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the producer.

If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card as soon as possible.

Please consider that we generally process refunds in one or two days at latest but our payment service provider as well as your card issuer may need more time to credit your account.

Please send an email to eathic@eathic.hk stating the order number, the missing products, the quantity missing or the incorrect ones. If you have received any damaged products please send a photographic proof as well. Please do not forget to state whether you’d like a voucher or a bank transfer

To receive your refund please allow us some time to make a minimal assessment of your issue.

All delivery are entrusted to international couriers with great reputation and with several years of experience in the field.

Outside Hong Kong orders are dispatched with express delivery (48-36 hours) using all the technologies to keep your products safe.

Every shipment is trackable form our website from the moment that it is delivered in the hands of the freight forwarder.

Deliveries are entrusted to international couriers with great reputation and with several years of experience in the field. The tracking number assigned to your package will be available on our website shortly after the freight forwarder will have piked it up, so you can check it on the courier’s website.

For any issues with your delivery you can contact eathic@eathic.hk